1. Who we are
Natav is made by Alon Schneidman, operating as Natav, in Israel ("we"). Contact: support@natav.ai. These terms are between us and the business that installs Natav ("you"). Natav is offered to businesses only.
2. What Natav does
- Natav sorts your incoming calls and emails into your own monday.com boards.
- It runs in your own accounts: your Cloudflare account, your mailboxes, your monday.com account and your own Google AI key.
- You pay those providers directly for what Natav uses there. Natav's fee and how it's billed are set in your order. We may change the monthly fee with 30 days' notice. [to confirm]
- Your Google AI key must be on a billed Google Cloud project. The free tier isn't allowed, because Google may then use what's sent to improve its products. The cost is yours. If your Google AI credit runs out or billing stops, Natav keeps collecting new messages but stops reading and sorting them until billing is back, then catches up in order. Messages collected meanwhile are kept under the same retention period. [to confirm]
3. Your accounts and your data
- Your data stays yours. It is processed in your own accounts, as our Privacy policy describes.
- Everything inside your installation can be read by your own account administrators. Natav does not read it. [to confirm]
- Natav holds no login, key or token to your installation. A small updater inside your own account fetches Natav's updates by itself; you can switch it off in your Cloudflare account at any time, and the installation then stops receiving updates. [to confirm]
- Natav's screen inside your monday runs through a monday app that Natav creates for you in its own monday account, as monday requires for an app installed by link. Natav keeps that app's secrets to check that requests come from your monday. They open nothing in your Cloudflare account or your mailboxes. [to confirm]
- Natav updates the software in your installation; updates come only from Natav. [to confirm]
- You're responsible for the accounts you connect, and for having the right to process the calls and emails you connect: for example, telling your customers as your own law requires.
3a. The software is licensed, not sold
Natav's software, including its prompts, remains ours. You get a licence to use it in your one installation, for as long as you have the service. You may not copy, publish, resell or reverse engineer it, or reuse its code or prompts elsewhere. Natav runs in your own account, so you can see its code there; that doesn't change this. The licence ends when the service ends.
4. Acceptable use
Don't use Natav to break the law, to process data you have no right to process, or to attack or overload the services it connects to.
5. Suggestions, not guarantees
- Natav decides where a message belongs, and asks a person when it isn't sure. It can still be wrong.
- Check what matters. You can correct any decision, and Natav learns from it.
6. Availability and changes
- We work to keep Natav running and updated. Your installation depends on your own providers (Cloudflare, Google or Microsoft, monday.com), which we don't control.
- We may update Natav and these terms. A material change is announced to you before it applies.
7. Ending
- You can remove Natav at any time, in monday.com or by deleting the installation.
- Natav then deletes your data 7 days after removal, and never later than 10 days, as the Privacy policy describes.
- We may end the service with 30 days' written notice to your contact. We may end it at once if you seriously breach these terms, if an invoice stays unpaid as described below, if a provider Natav depends on makes it impossible to run, or if continuing it would expose you or us to legal risk. If we end the service for a reason that isn't your breach or non-payment, we refund the part of any fee you paid for the time after the end.
- If an invoice stays unpaid: we tell your contact in writing, at least 14 days ahead, the date Natav moves to watch mode. In watch mode Natav keeps reading and showing what it would have done, and writes nothing to your boards. Nothing is deleted: your data stays in your own accounts, you can see it in Natav's activity page, and you can remove Natav at any time. What your own providers charge, your Google AI key included, stays yours. Paying restores Natav. Getting around watch mode is a breach of these terms. After 30 days in watch mode, we may end the service as above.
8. Liability
Natav is provided as it is; we don't promise that every decision is right, and §5 says what to check. To the extent the law allows, our total liability to you, for all claims together, is limited to the fees you paid us in the 12 months before the claim, and if you paid nothing in that time, to ₪1,000. We aren't liable for indirect or consequential loss, lost profit or lost business, or for data in your own accounts. Nothing in these terms limits liability that the law doesn't allow to be limited.
9. Law and disputes
These terms are governed by the law of Israel. The courts of Tel Aviv have jurisdiction over disputes between us.
10. Contact
support@natav.ai